Last updated: January 1, 2026
At Agency Company 2, we strive to deliver high-quality services and ensure customer satisfaction. This Refund Policy explains the circumstances under which refunds may be issued.
1. Eligibility for Refunds
Refunds may be considered under the following conditions:
- If a service has not yet been started
- If payment was made in error or duplicated
- If we are unable to deliver the agreed service due to internal issues
Once a project or service has started, refunds are generally not available.
2. Non-Refundable Services
The following are non-refundable:
- Services that have already been initiated or completed
- Customized or tailored services
- Consultation or strategy sessions once delivered
- Digital work, designs, or files after delivery
3. Refund Request Process
To request a refund, please contact us with the following details:
- Your full name
- Order or invoice number
- Reason for the refund request
Requests must be submitted within 7 days of the original payment date.
We will review your request and notify you of the approval or rejection within 5–7 business days.
4. Approved Refunds
If your refund is approved:
- The refund will be processed to your original method of payment
- Processing time may take 5–10 business days, depending on your bank or payment provider
5. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company or payment provider
- If the issue persists, contact us for assistance
6. Policy Changes
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date.
7. Contact Us
If you have any questions regarding this Refund Policy, please contact us through our website’s contact page.